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| Bharat Travel Service Announces New e-Business Initiatives - Press Release | ||||||||
Bharat Travel Service (P) Ltd., a pioneer in the travel industry
in India and the very first IATA accredited agency in South India, announced major
initiatives towards implementing cutting edge technology. This initiative comes from
today’s need of a Travel Agency to re-define it’s role in the new environment. “Bharat Travel Service has always been in the fore front in
harnessing new technology in travel and it is our firm belief that only those will be
successful who can drive great value for our customers, suppliers and employees. This
technology will be a big step towards that and the entire organization is very excited
about it” said Mr.K.Sriram, Managing Director, in a private function held to announce
the soft launch of new technology. “This technology will enable our staff with
critical and accurate information and bring in an absolutely new way of working for them.
May be for the first time in the travel industry, we expect to commit service level
agreements with our customers and provide a platform to effectively measure it” he
added. Slipstream is based along the lines of an Enterprise Relations
Management system and is developed by Elorasoft Inc. a US based company. Slipstream comes
with an array of power packed features, which are highly customizable. It is a totally web
based open system architecture which follows dynamic object model. It can be integrated
with any third party systems for higher efficiency. “We see Bharat Travels investing more and more in technology in areas of our core competency and moving towards enabling our customers, suppliers and partners with highly customized travel solutions. We feel our strength is our captive customer base and this technology will focus on scaling up rather than inventing new business” Explained Mr.Mahesh Sriram, Director of the organization. “To effectively focus on specific market segments, we are completely re-organizing ourselves into independent Strategic Business Units and we are bringing in the best talents from the industry to drive these SBU’s.” All staff in Bharat Travel Service is currently undergoing an intensive hands on training on the new technology and initially the technology will be made available to a few selected customers. The complete product with all its planned features is expected to be ready by end of this financial year. For any further details, please contact Bharat Travel Service at Telephone. 044 – 534 0996, |
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| BTS unveils travel solution Chennai dec14 - Business Line, 15th Dec 2000. | ||||||||
Slipstream developed by elora soft a California-based company . the total cost of the installation is in the region of rs 60 lakhs .mr. Mahesh sriram, dirctor, BTS, said that when most of the big Indian and the multi companies have become technology-driven the time has come for the service providers like travel agencies to scale up its operations to match those of its clients The core competency of BTS id in the areas of corporate travel and eco-tourism. ""The focus would be in those two areas and will not be dealing with walk-in customers are the FITs (Free individual travelers) " Mr. Prajod varma Head E-business,. BTS said Slipstream is a web and wap enabled open system which is compactable with phone and fax. |
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| Bharat Travels floats Slipstream CRM system - Financial Express, 15th Dec 2000. | ||||||||
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The CRM system will enable all the staff of the agency across geographical locations to seamlessly integrate and have access to critical and accurate information about the customers and the suppliers to enable enhancing its service standards. It is a totally web based open system and can be integrated with any third party system like ERP,CRS,etc. for higher efficiency. The system is expected to be completely ready with its array of power full features including management of activity, account contract,product,order,call center, sales force and automation,apart from the management of business tools and event administration of corporate, by end of the fiscal. All these feature are highly customizable, including the managing the exact performance of each employee and billing modes. Typically the system will first handle activity management through its call center which can be contacted via phone, wap, e-mail, fax etc… .then the call center will send the activity to the scheduling group, which will break down the activity in to the set of inter dependent tasks. and dispatch them to the respective functional groups based anywhere. if the functionaries exceed the time frame available to them they will first get an online warning and then the task will be escalated to the next higher stage. At every stage the customer can track the status of his request or to the pre-set e-mail to him. Speaking to the press in chennai Mr. Mahesh sriram a joint management director of bhatat travels, said that the technology will be the first rolled out to manage the travel of its top of corporate customers in chennai including Hyundai, Amara Raja batteries etc. and in bountourists. |
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| Holidays made hassle-free - The Hindu, 15th Dec 2000. | ||||||||
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E-service is doing away with the agony before the ecstasy of travel witness the development at one to these early bards, bharat travel services which I has hatched it self to the speeding InfoTech revolution , providing travel solutions at the tuch of a button. The travel industry has been using a totally web based system, to fulfill specific needs of globetrotters , launched with an array of power packed features which can be easily customized and with capabilities to be integrated with any third party systems for achieving higher efficiency , travels can know get real value for money and for the first time commit service level agreements to customers , "Says Mr S. Mahesh director of the company . Translated into simpler terms , sitting in chennai , travel –buffs can access the customers servers group call center at the travel office here and wide range of travel related services and organize their the journey plans , says Mr.Projod varma hed of the e-business strategic unit of the company This technology will enable the customer staff to provide not only critical and accurate information but also customize even the personal needs of the travelers . Called the "slipstream" based on customer enterprise relations management , the system has been developed by eloresoft inc,U.S based company With more tour operators, agents and the service providers getting
hooked to online systems, is should be easier for everyone to make ‘pucca’
arrangements for travel, stay. And local visits. |
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| TOURISM WITH RESPONSIBILITY - CHENNAI April 22 | ||||||||
| IN the upper reaches of the Nilgiris, the Toda tribe clings to a way of life that would take one back many centuries. Though the march of time has had its impact, many aspects of the life of this tribe are evident in the few remaining Toda villages or munds. The way of life of the Todas has been the subject of many studies and has attracted many scholars. In recent years, the pastoral lifestyle of this tribe has drawn visitors from overseas. But maintaining the balance between preserving their culture and growth has always been difficult. A Chennai-based travel company, Bharat Travels, has been taking visitors in groups of 8 to 10 to visit the Toda villages. The people of the munds are poor and low-impact tourism has helped mitigate their problems to a small extent. These tourist arrivals are well spaced out to reduce the impact of these visits on Toda culture. The visitors use the available facilities, stay in Toda homes, and have the simple meals prepared by the family, besides trekking around the hills with a trained Toda guide. The intricately embroidered Toda shawl and other handicrafts are popular with the visitors and has given the economy of the munds a boost, according to Mr S. Mahesh, Executive Director, Bharat Travels Interserve. Mr Mahesh said: "The form of tourism that we practice is sensitive, and involves a lot of learning. Both the visitor and the host share a desire to sustain the ecological balance of the destination.'' Bharat Travels, along with two overseas companies — Intrepid of Australia and Above the Clouds Trekking of the US — have restored a Toda temple in Thugikode mund as their contribution to this unique destination and lifestyle. The temple was inaugurated last week. |
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| Photograph of 'Slipstream' launch event- 14th Dec 2000 | ||||||||
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